Shipping Q&A

Where do you ship your products from?

All products sold on this website are shipped from our joint US fulfillment center. This ensures you receive authentic products with a full manufacturer's warranty and dedicated customer support.

  • Shipping Address 1: 5700 E Airport Drive, Suite A, Dock 1- 5, Ontario, CA 91761, United States
  • Shipping Address 2: 9099 E 8th St, Rancho Cucamonga, CA 91730
How long will my order take to arrive?

We typically need 24 hours to process and prepare your order, with a maximum processing time of 72 hours.

Once your order has been dispatched, delivery generally takes 3–8 business days to arrive.
How can I track my order?

We will send a notification email to your mailbox after shipment, which includes the tracking number. Please contact our customer service email if you have any other questions.
Support Email: service@bullfighterguitars.com
Which countries do you ship to?

We currently only provide shipping service within the United States and do not offer international cross-border delivery. Customers from other regions, please purchase from our official local store for your country.

Please note:

We are unable to ship to P.O. boxes, military and diplomatic addresses (APO, FPO, DPO), as well as all U.S. territories, including Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.

For any further questions, please contact our customer support.

Support Email: service@bullfighterguitars.com
What is the shipping cost?

All goods shipped from the US warehouses are eligible for free delivery service.
Will tax be charged on my order?

Sales tax will only be applied if your shipping address is located in California. Orders delivered to other U.S. states are not subject to sales tax.

The tax amount is calculated automatically at checkout based on California local tax rules.
My order shows as delivered, but I have not received it. What should I do?

If your tracking status indicates “Delivered” but you have not received your package, please first check common delivery locations: porches, back doors, behind plant pots, and your mailbox. You may also confirm with family members, neighbors, or your building’s front desk/receiving office.

In most cases, packages are either placed in your mailbox or signed for by neighbors. You can also verify delivery details directly with the shipping carrier using your tracking number and a valid ID.

If you still cannot locate your package, please reach out to our customer service for support.

Support Email: service@bullfighterguitars.com
My estimated delivery date has passed, and I still haven’t received my order.

Your estimated delivery timeframe includes both order processing and transit time. Please arrange to receive your package within the estimated delivery window.

If the estimated delivery date has elapsed and your package has not been received, please contact our customer service team for further help.

Support Email: service@bullfighterguitars.com
Why was my package returned?

Common reasons for returned packages include:

  • Incorrect or incomplete delivery address
  • Invalid or unreachable phone number
  • Failed delivery attempts by the carrier

Please contact our customer support for follow-up assistance, or you may consult the shipping carrier directly for more details.

Support Email: service@bullfighterguitars.com